The survey highlights that older Australians and their families are most concerned about cost, access to services, and the quality and amount of care they receive. People are generally aware of major reforms—especially changes to in‑home care and worker wage increases—but are less familiar with newer initiatives such as Aboriginal and Torres Strait Islander assessment organisations and the registered supporter role. Most respondents have used My Aged Care, mainly by phone or online, and prefer receiving updates through email newsletters, the website, or their care providers. These insights will guide how the department communicates and improves support for older Australians.